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Ecommerce operations & profitability

Find the profit hiding in your operation.

A practical, independent audit for established ecommerce businesses that need clearer numbers, sharper decisions and fewer operational headaches.

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Operator-ledIndependentCommercially practicalBuilt for action

What I examine

Your business is connected. Your audit should be too.

Profit rarely disappears in one obvious place. Cross Global looks across the whole operation to find the decisions, costs and processes that are quietly holding it back.

01

Margin & pricing

See where contribution is being lost across products, channels, fees, VAT and fulfilment.

02

Operations

Identify the bottlenecks, workarounds and manual processes slowing the business down.

03

Stock & range

Understand where cash is tied up, which lines create value and which ones create noise.

04

Systems & automation

Find practical opportunities to connect data, remove repetition and make decisions faster.

What you leave with

Clarity you can use on Monday morning.

The output is deliberately concise: what matters, why it matters, and the order in which to tackle it.

  1. 01

    A clear view of where profit is being made — and lost

  2. 02

    Priority risks and operational weaknesses

  3. 03

    Specific, commercially ranked recommendations

  4. 04

    Quick wins alongside longer-term improvements

  5. 05

    A concise written action plan for the next 90 days

How it works

Three steps. Seven working days.

1

Discover

A focused 90-minute session

We map the business, the pressure points and the questions you need answered.

2

Analyse

Your operation, end to end

I review the data and the commercial reality behind pricing, stock, fulfilment and systems.

3

Act

A practical plan within 7 working days

You get a direct readout, clear priorities and actions you can use immediately.

Operator, not observer

I'm Tim Cross.

I've spent more than 20 years in senior management and built hands-on experience running a multi-channel ecommerce business at scale.

I know what it feels like when sales look healthy but cash feels tight, systems don't talk to each other and every decision seems urgent. Cross Global turns that real-world experience into direct, practical advice for other operators.

Connect with Tim on LinkedIn

Start with a conversation

Want a clearer view of what's really happening?

Let's have a straightforward 20-minute conversation about the business and whether the audit is the right fit.

Email Tim tim@crossglobal.co.uk